Frequently Asked Questions
Everything you need to know about our premium furniture and delivery services.
What is the typical shipping timeline for large furniture pieces?
Most in-stock items are processed within 2-3 business days. Due to the specialized handling required for luxury furniture, delivery via our white-glove service typically takes 2-4 weeks depending on your location.
Do you offer white-glove delivery and assembly?
Yes, all large furniture orders include complimentary white-glove delivery. Our professional team will bring the item into your room of choice, perform full assembly, and remove all packaging materials.
What is your return policy for furniture items?
We offer a 30-day return window for most items. Products must be in original condition. Please note that custom-made or 'made-to-order' pieces are final sale and cannot be returned unless they arrive damaged.
How can I request fabric or wood finish swatches?
We encourage customers to see our quality firsthand. You can order up to five complimentary swatches through our 'Request a Swatch' page to ensure the color and texture match your home perfectly.
Do your products come with a warranty?
Every piece from Luxe Furniture Company comes with a 1-year limited warranty covering manufacturing defects in materials and workmanship. Extended protection plans are also available for purchase at checkout.
Can I track the status of my custom order?
Absolutely. Once your order is placed, you will receive a tracking link via email that provides real-time updates on the production, inspection, and shipping stages of your furniture.